Grievance Redressal (IT Rules 2021)

Grievance Redressal Mechanism (IT Rules, 2021)

In compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the DPDP Act 2023, the details of the designated Grievance Officer are published below:

• Grievance Officer: Legal & Compliance Officer

• Company: Enerzyzone Vertex Innovations LLP

• Email for Grievances: grievance@intimacysutra.com

• Postal Address: Enerzyzone Vertex Innovations LLP, Karjat, Dist. Ahilyanagar, Maharashtra, India — PIN 414402

• Acknowledgement Timeline: Within 24 hours of receipt of the complaint.

• Resolution Timeline: We endeavour to investigate and resolve all bona fide grievances within 15 calendar days.